Terms & Conditions

We believe in great customer service is being transparent and open with our customer in regards to the way we work. To make sure there are no hidden surprises, below are our terms and conditions of our minibus bus hire and coach hire service provided for your convenience. Please note: We reserve the right to amend our terms and conditions without any prior notification.

1. Application

1.1: These conditions apply whether or not a contract of carriage has been entered into as a result of a quotation being offered and accepted or whether a contract has been made verbally or in writing.
1.2: For the avoidance of doubt, A2Z Travel is the trading name of the company A2Z Travel Ltd and may be referred to as either, or “the company” in this document
1.3: Any person, customer  named in the Companies records and or booking system is referred in this document as a “The Hirer” 

2. Quotations

2.1: Quotations are made subject to a vehicle suiting the hirer’s requirements being available at the time of acceptance.
2.2: Quotations are based upon a direct route and on information provided by the hirer. The route used will be at the discretion of the company unless this has been specified by the hirer.
2.3: Quotations are based on costs prevailing at the time and in accordance with details provided by the hirer.
2.4: Quotations are for driver and vehicle only.
2.5: Unless otherwise stated admission charges, meals, accommodation and parking charges for special events are not included in the quoted price. All charges are exclusive of value added tax which will, if applicable, be payable in addition to the charges.
2.6: Quotations are valid for 28 days subject to ongoing availability, unless otherwise notified.
2.7: All Quotes / Bookings are confirmed only by e-mail to all our customers.
2.8: A quotation does not constitute a formal booking. Acceptances of quotations should be emailed to the Company, without email confirmation, the booking will not be made.
2.9: When more than 28 days elapse between the hire being booked and its execution the operator reserves the right to pass on any increases in cost as a surcharge but any such surcharge would be limited to a maximum of 5% of the hire charge.

3. Confirmed Bookings

3.1: Acceptances of quotations should be emailed to the Company, without email confirmation, the booking will not be made.
3.2: Normally written confirmation by the operator is the only basis for the acceptance of a hiring or for a subsequent alteration to its terms.
3.3: A deposit will be required to secure the booking. This will be informed at the time of booking and on confirmation.
3.4: All outstanding payment (in cash or cleared funds) are to be made before the start of the hire unless any other terms have been confirmed by the operator.
3.5: If the deposit is not received within the agreed time frame the booking will be cancelled

4. Use of vehicle

4.1: Unless confirmed in writing by the operator the vehicle should not be assumed to remain at any point between the outward and return journeys nor to remain available for the hirer’s incidental use when parked at such points.
4.2: The operator’s vehicles may on no account be sub-let, lent or licensed by the hirer, without the prior written consent of the operator.
4.3: Should a vehicle be detained by the hirer or taken on a longer journey than that contracted for the operator reserves the right to make an additional charge commensurate with the costs incurred.
4.4: During the hiring the driver is the sole judge of the reasonableness of any request for a change of route or time. In any event the vehicle(s) will depart at times agreed with the hirer and the operator will not be liable for any loss or injury sustained by any passenger who fails to join a vehicle at the appointed time. Alteration to any agreed itinerary must be agreed with the operator direct, not the driver.
4.5: No alcohol is permitted to be carried or consumed on the vehicle without the prior written consent of the operator.
4.6: Where the hire is to a sporting event, no alcohol consumption will be permitted on the vehicle in any event and the hirer should be aware of the legal requirements relating to alcohol contained in the Sporting Events (Control of Alcohol) Act 1995.
4.7: The hirer will indemnify the operator for any fines and any related costs, expenses or other losses incurred as a result of any breach of this Act by the passengers.
4.8: No Alcohol to be consumed on any vehicle without the permission of the Driver
4.9: Additional cleaning fee will be required if Alcohol is consumed on board.
4.10: This surcharge is payable to the driver upon demand.
4.11: Under no circumstance is smoking tobacco, illegal drugs, vaping and legal highs allowed on board.  Anyone found smoking/vaping on the vehicles will be asked to leave the vehicle.
4.12: Any damage or vomit, made on the vehicle will result in the Hirer incurring extra charges to cover the cost/ loss.  A minimum surcharge of £100 will be made if the vehicle is damaged or soiled.
4.13: If the extent of the damage or soiling is such that the vehicle is out of service for any period of time the operator may in its absolute discretion surcharge the hirer a minimum of £500 per day or part of a day for which the vehicle is out of service

5: Driver’s hours and rest periods

5.1: The hours agreed with the operator for the operation of any hire must be strictly observed (other than in the case of serious emergency or diversion) so that current regulations governing drivers’ hours and rest periods can be complied with. The operator reserves the right to curtail or otherwise alter any hire, which does not comply with the relevant regulations.
5.2: If the hirer should delay the departure/return of the journey or interrupt the journey that may put the driver at risk of breaching the Regulations, the Company will charge the Hirer with expenses incurred for the cost of providing a replacement driver.

6: The Hirer

6.1: The hirer will be responsible for the conduct of passengers and for any damage caused to the vehicle by passengers during the hire.
6.2: It is the hirer’s responsibility to ensure that passengers do not distract the driver at any time when he is driving the vehicle.  As a general rule, passengers must not, save in the case of an emergency, approach or speak to the driver whilst the vehicle is in motion unless he indicates that it is acceptable for them to do so.
6.3: The Hirer shall be fully responsible for the proper supervision and conduct of all minors travelling on any vehicles. The Company or the driver shall not be responsible for such supervision or conduct
6.4: The hirer must not load any vehicle beyond the number of passengers which it is legally permitted to carry.
6.5: All passengers must remain seated with their seatbelts correctly fastened whilst the vehicle is in motion.  Passengers who for any other reason do not remain in their seats with their seatbelts fastened whilst the vehicle is in motion do so entirely at their own risk.
6.6: No animals (other than Registered Assistance and Guide Dogs notified to the operator in advance) may be carried.
6.7: No bill poster, banner, flag, notice or similar items are to be displayed on any vehicle without the consent of the operator.

7: The Operator

7.1: The Operator gives no authority to the driver to waiver any of these terms and conditions.
7.2: The Operator gives the driver the responsibility for the safety of the vehicle.
7.3: The Operator reserves the right and authorises its drivers, to remove or prevent anyone boarding the vehicle who is in breach of statutory regulations or who is in the opinion of the Company or the driver, may cause inconvenience or danger to any of the passengers or damage to the vehicle and as such the Company will not be liable for any loss or delay caused by such person.
7.4: The Operator is entitled to refuse to carry any excessive quantities of luggage on the vehicle.

8: Passengers’ property

8.1: For safety reasons the driver is the sole arbiter as to the carriage of passengers’ luggage and its storage.  Luggage may only be carried in the seating area if it will fit safely in the overhead lockers.
8.2: The Operator is not liable for any loss and damage of whatever nature and howsoever caused in respect of passengers’ luggage and effects.
8.3: All articles of lost property recovered from a vehicle will be held at the depot at which the vehicle is based for a period of one month. If requested, lost property can be mailed and the charges for this will be recoverable.

9: Cancellations

9.1: In the event of cancellation by the hirer the operator reserves the right to retain any deposits. 
9.2: In the event of any emergency or force majeure or of any action by the hirer to vary agreed conditions unilaterally the operator may by returning all money paid and without further or other liability cancel the contract.

10: Substitution

10.1: The operator reserves the right to provide a larger vehicle than specified at no additional charge unless any extra seats are used. If extra seats are used an additional charge will be made pro rata to the hire charge. The operator reserves the right to substitute other vehicles (including those of other operators) or ancillary facilities for all or part of the hiring subject to such substitutes being of similar quality.

11: Delays

11.1: The Operator will endeavour to get you to your destination on time but we cannot be held responsible for delays outside the company’s control or the driver’s control, i.e. Accidents, Traffic delays, severe weather conditions, breakdowns, strikes and road works so you are strongly advised to check your travel timings.
11.2: The operator gives any advice on journey time in good faith but does not guarantee the completion of any journey in any specific time and will not be liable for any inconvenience or loss incurred caused by breakdown or any unforeseen circumstance.

12: Agency arrangements

12.1: Where the operator hires in vehicles from another operator at the hirer’s request and where the operator arranges ancillary facilities such as meals accommodation ferries admission tickets or any other service provided by another supplier it does so as agent for and on behalf of the hirer. Any terms and conditions imposed by such other suppliers through the operator shall be binding on the hirer as if he had directly contracted for such services.

13: Exclusion of liability.

13.1: Save in respect of death or personal injury arising from the negligence of the operator or any person for whose acts the operator is legally responsible the liability of the operator shall not exceed [the amount of the operator’s charges in respect of the hire]

14: Complaints

14.1: In the event if the hirer having any complaint in respect of the operator’s services the hirer should endeavour to seek a solution by seeking assistance from the driver or from the operator, as soon as practically possible. Complaints should then be made in writing to the operator within 14 days.

15: Third Party Rights

15.1: Any servants and agents of the operator are third parties to these conditions for the purposes of the Contract (Rights of Third Parties) Act 1999 and shall be entitled to enforce the same accordingly.

16: English law

16.1: This contract is governed by English law.